Frequently Asked Questions

Everything you need to know about your freshly baked orders.

How long will it take for my cookies to arrive?

We bake every order fresh. Standard shipping typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.

Do you offer gluten-free or vegan options?

Yes! We have a dedicated selection of gluten-free and vegan cookies. Please check the 'Dietary Friendly' section of our menu for full ingredient lists.

How should I store my cookies to keep them fresh?

For maximum freshness, store your cookies in an airtight container at room temperature for up to 7 days, or freeze them for up to 3 months.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our kitchen, you will receive an email with a tracking number and a link to monitor its journey to your doorstep.

What is your return policy for food items?

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.

Do you provide catering for large events or corporate gifts?

We do! We offer custom platters and bulk packaging for weddings, parties, and corporate events. Please email our events team for a custom quote.