Returns & Exchanges

At Cookie Man, we strive for perfection in every batch; however, if you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened items and replacements for damaged goods.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging to ensure they are protected during the transit back to our bakery.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once we receive and inspect your return, we will process your full refund or ship out a fresh replacement within 3-5 business days.